IT professional with 15+ years resolving hardware, software, and network issues across enterprise, clinical, and retail environments — including phone-based helpdesk, onsite field service, and enterprise deployment. CompTIA A+ certified with a consistent track record of first-call resolution and calm, precise support under pressure.
Phone-based and remote desktop support for Windows 10/11, Active Directory, MS Office 365, and VPN — with consistent first-call resolution across enterprise environments.
Configuration and deployment of Cisco Meraki switches, access points, Palo Alto GlobalProtect firewalls, and VLAN infrastructure across 20+ enterprise site builds.
On-site installation, calibration, and troubleshooting of enterprise hardware — POS systems, diagnostic imaging equipment, and full office infrastructure buildouts.
JAMF administration for Mac fleet management, MDM provisioning, policy enforcement, and device imaging across multi-OS environments using Intune and Active Directory.
15+ years of hands-on IT work across a wide range of environments — from enterprise law firms and clinical labs to retail floors and financial district offices.